What To Expect
How does this work?
After the initial contact, PDI will interview the client to get all the detailed information on the missing pet - the where, how and why of the disappearance. Then our team will meet and discuss all the facts of the case and the client will be assigned a contact person. This contact person is who the client works with most closely and who will be the point person for their case. Given that time is of the essence, we will sit with the missing pet's information and get a reading to the client as soon as possible, usually within 24 hours.
Please note: There is a form that needs to be signed in order for us to start our work, especially in cases where a reward is involved. This contract is an assurance that you and your pet will have the full attention of the PDI staff and that the searching will begin once we receive this information and your deposit. Please either fax or email the form back to us as soon as possible. You can access this form here
How do we get our information?
This is a fair question. First and foremost, we work with our guides and with Spirit. Some people may think this is unconventional - and yes, we agree. We are not your usual Private Investigation firm. But the proof is in the pudding and we have solved hundreds of missing animal cases using these methods. We also employ the more traditional investigation work as well as our "ground team" to physically search for your pet. But take a look at our success stories and testimonials and judge for yourself.
What happens next?
We here at PDI work together as a team - and when we work with a client they become part of our team. The client must understand that as the tips are provided they must be acted upon immediately. No animal is sitting around waiting to be found. Usually they are scared and constantly on the move, searching for food and shelter. It is imperative that when information is given to the client (or in some states our "ground crew") they go and investigate these tips promptly. This ensures the highest chance that the pet will be found.
In the event that new clues are brought to light, please reach out to your contact person at PDI immediately. This allows us to pin point the location of your pet with more accuracy and to help bring your fur baby HOME.
How do I pay?
We have online booking. Just go to the online booking tab and follow the instructions. We accept PayPal and Square for your convenience.
Please be aware that no work will take place on your case until payment has been made.